About Alan CompuTech International Alan CompuTech International
33215 Transit Avenue - Union City, CA 94587, USA               [View Our Warehouses]     [View Map]

Who am I buying from?
Alan Computech International (ACI) is a wholesaler, distributor and reseller of Hewlett Packard, Compaq, IBM, DELL, Gateway, and NEC surplus computer products and components. With thousands of products in our warehouse and new shipments coming in every day, we offer our customers a huge selection of various OEM computers and parts.

How long has Alan Computech been in business?
Alan Computech International Inc. was established in 1992. We have over 15,000 items in stock with a wide selection of specs and brands, ready to ship from a 40,000 sq. ft. warehouse.

Why buy from ACI?
We are an authorized distributor or registered reseller of most of the brands we carry.

We offer Quality Components, Reliable Systems and Excellent Services!

We are a Square Trade Verified Seller in good standing since 2002!

We are a qualified PowerSeller in eBay. PowerSellers are exemplary members who are held to the highest standards of professionalism, having achieved and maintained a 98% positive feedback and an excellent sales performance record. (eBay ID: alan_computech_intl)

Our Yahoo! store has great customer satisfaction ratings. We have been given The Top Service Star next to our Yahoo store's name. It is a sign of superlative quality and that those with a star are the best of the best, with at least 95% positive ratings.

We keep all information for repeated customers. You do not need to re-enter shipping and billing address and other information.

We offer secure on-line ordering with e-mail confirmation of orders and shipment.

Which payment methods do you accept?
We accept all major credit cards (American Express, Discover, MasterCard, Visa), PayPal, Money Order, Cashier Check, Wire Transfer, Purchase Orders and Government Charge cards from major accounts such as Government Agencies, Universities and Corporations.

For Paypal you can send your payment to: sales@alancomputech.com

CREDIT CARD FRAUD: Because of increased CREDIT CARD FRAUD, we have instituted the following policy:

The ship to name, address and phone number must be the same as the name, address and phone number on your credit card statement. Our system automatically verifies all addresses with American Express, Discover, MasterCard and VISA

For Money Order, Cashier Check, and Personal Check payments, orders ship as soon as payment is received from your bank. We will cancel your order if we do not receive payment within 2 weeks.

What is your shipping policy?
Usually we ship same day if the order is placed before 2:00 PM PST, with orders placed after 2:00 PM PST to ship on the next business day. The buyer pays the shipping cost along with a $5.00 handling fee. Customers will be contacted through email if any changes are necessary due to multibox shipments.

Do you have a storefront where I can pick-up?
Yes! Local customers are welcome to come to our office. We strongly encourage walk-in customers to call before coming.

Do you ship internationally?
We ship internationally UPS or FedEx, provided that the method of payment is via Wire Transfer or PayPal only. SHIPPING CALCULATIONS FOR INTERNATIONAL ORDERS are based on the total weight of the order. Please contact us for a shipping price quote. All Shipping Costs incurred are agreed upon before shipment is sent out. When using wire transfer, PLEASE be sure YOUR bank or transfer agent does not deduct wire transfer fees from the amount to be wired. There is a $20.00 Fee for All International Wire Transfers. Please contact us for shipping quote or wire transfer information. Please send us your Wire Transfer Reference number.

Do I have to pay duties and taxes when placing an international order?
YES! International customers will have to pay ALL duties and taxes that occur. Please check with your country for restrictions, duties, and taxes collected by your country. We do not refund shipping costs for items rejected by your customs.

Low Price Guarantee
ACI will match any competitor's price for the item's unit price only. This does not include final transaction costs; including, but not limited to, shipping and handling, taxes, and environmental fees. Competitors price must be published and advertised on a live website (not just a cache by Google, etc.). Submit the URL to the item's page with pricing to our sales department. Price matching will not be granted if the competitor's item offers a differing warranty period or if the item is of a different manufacture status such as 'refurbished'.

Electronic Waste Recycling Fee
An Electronic Waste Recycling Fee will be assessed on certain covered electronic devices sold in California. Such items are covered by the law, including most video display products. The fee, ranging from $6 to $10 depends on screen size, and will be collected at the time of retail sale, including Internet and catalog sales, to California consumers. There is no redemption value.