About Alan CompuTech International Alan CompuTech International
33215 Transit Avenue - Union City, CA 94587, USA               [View Our Warehouses]     [View Map]

Who am I buying from?
Alan Computech International (ACI) is a wholesaler, distributor and reseller of Hewlett Packard, Compaq, IBM, DELL, Gateway, and NEC surplus computer products and components. With thousands of products in our warehouse and new shipments coming in every day, we offer our customers a huge selection of various OEM computers and parts.

How long has Alan Computech been in business?
Alan Computech International Inc. was established in 1994. We have over 15,000 items in stock with a wide selection of specs and brands, ready to ship from a 40,000 sq. ft. warehouse.

Why buy from ACI?
We are an authorized distributor or registered reseller of most of the brands we carry.

We offer Quality Components, Reliable Systems and Excellent Services!

We are a qualified Top-rated seller in eBay. Top Rated are exemplary members who are held to the highest standards of professionalism, having achieved and maintained a 99.8% positive feedback and an excellent sales performance record. (eBay ID: alan_computech_intl)

Our Yahoo! store has great customer satisfaction ratings. We have been given The Top Service Star next to our Yahoo store's name. It is a sign of superlative quality and that those with a star are the best of the best, with at least 99% positive ratings.

We keep all information for repeated customers. You do not need to re-enter shipping and billing address and other information.

We offer secure on-line ordering with e-mail confirmation of orders and shipment.

Which payment methods do you accept?
We accept all major credit cards (American Express, Discover, MasterCard, Visa), PayPal, Wire Transfer, Purchase Orders and Government Charge cards from major accounts such as Government Agencies, Universities and Corporations.

What is your shipping policy?
Usually we ship same day if the order is placed before 3:00 PM PST, with orders placed after 3:00 PM PST to ship on the next business day. Customers will be contacted through email if any changes are necessary due to multi-box shipments.

Do you have a storefront where I can pick-up?
Yes! Local customers are welcome to come to our office. We strongly encourage walk-in customers to call before coming.

Do you ship internationally?
We ship internationally UPS, FedEx & DHL, provided that the method of payment is via Wire Transfer or PayPal only. SHIPPING CALCULATIONS FOR INTERNATIONAL ORDERS are based on the total weight of the order. Please contact us for a shipping price quote. All Shipping Costs incurred are agreed upon before shipment is sent out. Please contact us for a shipping quote or wire transfer information. Please send us your Wire Transfer Reference number.

Do I have to pay duties and taxes when placing an international order?
YES! International customers will have to pay ALL duties and taxes that occur. Please check with your country for restrictions, duties, and taxes collected by your country. We do not refund shipping costs for items rejected by your customs.

Low Price Guarantee
ACI will match any competitor's price for the item's unit price only. This does not include final transaction costs; including, but not limited to, shipping, taxes, and environmental fees. Competitors price must be published and advertised on a live website (not just a cache by Google, etc.). Submit the URL to the item's page with pricing to our sales department. Price matching will not be granted if the competitor's item offers a differing warranty period or if the item is of a different manufacture status such as 'refurbished'.

33215 Transit Ave
Union City, CA 94587

RMA/Return Policy

1. All orders that are returned or requiring an RMA within 30 days of the invoice date will receive a store credit with a 20% restocking fee.

2. Wrong items that are received and defective merchandise must be reported to ACI within 5 business days of receipt of the product in order to qualify for a replacement**.

3. Any products suspected of being tampered with or differing from our pre-recorded specifications* will be returned to the customer at their expense with NO Refund or Exchange.

4. All refused packages will be charged a 20% restocking fee and will receive a store credit. The restocking fee will be for the purchase price of the merchandise, shipping charges will not be refunded.

5. Store credits will be valid for 6 months from the date they were issued.

* ACI takes measures against return fraud with serial recording, visual inspections, tamper seals, spec matching and other confidential techniques.

** To obtain an RMA number, send an email to RMA@alancomputech.com